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Terms and Conditions

These terms are between you and us.

1.              DEFINITIONS 

1.1           When the following words with capital letters are used in these Terms, this is what they will mean:

Arrival Date

the date (and time) on which your Booking will begin and the Property will be made available to you.

Balance Due Date

in the case of a Non-Refundable Booking, 60 days before your Arrival Date, except in circumstances where Booking Confirmation is issued less than 60 days before the Arrival Date (in which case the balance is due upon Booking). If it is a Free Cancellation Booking, 14 days before your Arrival Date, except in circumstances where Booking Confirmation is issued less than 14 days before the Arrival Date (in which case the balance is due upon Booking).

Plumlocations

(we/our/us)

Plumlocations Ltd whose office is at Frances Clark North Quay House, Sutton Harbour, Plymouth. We also act as an agent for properties owned by individuals. Plumlocations is also the trading name of Astor House and 1 Elliot Terrace (owner Plumlocations Ltd), Heart of Old Town Nice and Beach Villa Puglia (owners SJ and CL Mittler), Trinity Mews (owner S Mittler) and Drakes Wharf (owner C Mittler).

Booking

the confirmed reservation of the Property (either as a Free Cancellation Booking or a Non-Refundable Booking) to commence on the Arrival Date and end on the Departure Date.

Booking Confirmation

the written acceptance of the Booking Reservation which may include more information such as details around arrival and departure, directions, House Rules etc. 

Booking Price

the total price as charged to you for the Booking including any additional charges as set out on the Website or otherwise notified to you when making a Booking.

Booking Reservation

the Guest’s request to book a Property for holiday, residential or corporate letting purposes.

Business Day

a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Business Hours

09:00 to 17:00 on any Business Day.

Contact Details

the details found on the Contact Us page of our Website. 

Departure Date

the date (and time) on which your Booking will end and they must vacate the Property.

Deposit

an amount required from you when making the Booking to secure the Property for the duration of the Booking. The amount is subject to change from time to time but will be the sum as notified to you on our website at the time of your Booking.  

Events Outside of the Parties Control

as defined in clause 11. 

Free Cancellation Booking

1.2           a Booking of the Property subject to a 15% premium on the Booking Price and attracting free cancellation if cancelled before the Balance Due Date. 

Guest

(you/your)

1.3           the individual who makes the Booking Reservation and will attend and make use of the Property (further to Booking Confirmation) with their party.

Non-Refundable Booking

1.4           a non-refundable Booking of the Property. 

Property

the property/properties provided for holiday, residential and corporate letting purposes, details of which have been made available on the Website.

House Rules

specific restrictions applicable to a Property as detailed in the Booking Confirmation and/or any check-in details provided to you.

Security Deposit 

a fixed fee amount charged at our discretion for each member of the booking party for the Booking as detailed on the Website and/or as notified to you in these Terms or otherwise requested by us in writing.

Terms

these terms and conditions on which your Booking is supplied to you. 

Website

https://www.plumlocations.net/

1.5           When we use the words “writing” or “written” in these Terms, this will include email but excludes fax.

2.              OUR CONTRACT WITH YOU

2.1           Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date and time, number of guests, pet status etc) on our website and within these Terms are complete and accurate before you submit the Booking Reservation. If you think that there is a mistake within these Terms or the Booking Confirmation or that these Terms or the Booking Confirmation require any changes, please contact us to discuss. We will confirm any changes to these Terms or the Booking Confirmation in writing to avoid any confusion between you and us.

2.2           These terms apply to properties that are owned by us and properties where we act as an agent.

2.3           If you have booked through an online travel agent, the agent may have different terms which will also apply. Please ensure you are familiar with both the online travel agent’s terms and our Terms and House Rules. Where our Terms and the terms of the online travel agent conflict, the online travel agent’s terms will take priority. Please note that where you have paid an online travel agent, no payment is due under these Terms unless charges for extras are applicable. 

2.4           Once you submit a Booking Reservation to us and pay the Deposit (or the full Booking Price if the Booking Reservation is made within 60 days of the Arrival Date for Non-Refundable Bookings, or within 14 days of the Arrival Date for a Free Cancellation Booking) we will send you a Booking Confirmation email (or letter in the post, if you do not have or have not provided an email address).

2.5           These Terms will become binding between you and us once we issue you with the Booking Confirmation. If you have booked through an online travel agent, the reservation system may automatically generate a booking summary to be emailed. This does not form a contract between us. These Terms become binding once you receive our Booking Confirmation from Plumlocations. 

2.6           We have a right to refuse to issue any Booking Confirmation at our discretion and for any reason. We do not accept hen or stag parties, wedding parties or any previous Guests who have been the subject of complaint or who we suspect have failed or are at risk of failing to abide by these Terms and the House Rules.

2.7           Please note that at our discretion we may require further details for non-family booking parties, including identifying personal details for all the booking party and the purpose of your Booking of the Property. We may also ask for a Security Deposit of at least £100 per person and a minimum amount of £250.

2.8           If any of these Terms conflict with any term contained within the Booking Reservation, the Booking Confirmation, or the House Rules, the Booking Confirmation will take priority.

2.9           The maximum number of people who can stay in the Property will be shown on the Website. You guarantee that you will not exceed that number.

2.10        You agree not to arrive at the Property before the Arrival Date and to depart from the Property on or before the Departure Date at the given times. The Property will not be available at any time outside of the times reserved by you. We reserve the right to charge hourly at £20 per hour in the event that you have arrived early and/or not left the Property by the agreed Departure Date and time. After 3 hours, the daily charge for the Property as calculated using the daily Booking Price will apply. 

2.11        Any illustrations, photographs and other imagery displayed are for illustrative purposes only and are subject to change and no warranty or other representation is made as to the quality of the Property by us via the Website.

2.12        You confirm that the individual making the Booking Reservation is over the age of 21.

2.13        The Property shall be used only by you and your party as listed on the Booking Reservation. You agree that you will not sub-let the Property.  

2.14        The Property is provided for holiday and corporate letting purposes only for the specified period as detailed in your Booking Confirmation. For the avoidance of doubt, these Terms do not create a landlord and tenant relationship between you and us and you will not be entitled to any:

2.14.1          new tenancy; or

2.14.2          assured short hold or tenancy; or 

2.14.3          any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure,

now or from the Departure Date of the Booking.

2.14.4 Breaches of the terms and conditions will be charged at a minimum of £50 per person unless otherwise stated below.

3.              CHANGES TO BOOKING OR TERMS

3.1           We may revise these Terms from time to time in the following circumstances: 

3.1.1             changes in how we accept payment from you;

3.1.2             changes in relevant laws and regulatory requirements; or 

3.1.3             if we have a valid commercial reason to do so.   

3.2           If we have to revise these Terms under clause 3.1, we will give you at least 14 days written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 9. 

3.3           If you wish to change the dates of your Booking or amend your Booking in any way, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve the right to charge for any differences in price (which can fluctuate on a daily basis). 

4.              ENJOYING THE PROPERTY & RESTRICTIONS

4.1           We will supply the Property to you for the period set out in the Booking Confirmation.

4.2           Access to the Property is subject to your adherence to these Terms and the House Rules.

4.3           We will make every effort to make the Property available to you on time. However, there may be delays due to an Event Outside of the Parties Control. See clause 11 for our responsibilities when an Event Outside of the Parties Control happens. 

4.4           If you do not pay us for your Booking when you are due to, access to the Property will not be permitted and the Booking will be cancelled. 

4.5           You shall take proper care of the Property and its contents during your Booking and may lose your Security Deposit (if applicable) and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at your Arrival Date. Any breach of these Terms or the House Rules will be subject to a minimum charge of £50 per person or the value of any loss of damage, whichever is higher. At our discretion, we may request immediate departure from the Property without refund.  

4.6           Any House Rules provided to you via the Website, shall be incorporated into these Terms and breach of any of the House Rules will be treated as a breach that entitles us to cancel the contract.

4.7           We will issue you with the key safe code or other access arrangements by email prior to the Arrival Date. All keys must be returned to the relevant Property key safe on the Departure Date. If you lose or damage a set of keys, we will deduct the cost of the replacement from your Security Deposit or charge you separately. Failure to return the keys before or on the Departure Date will result in further charges.

4.8           No parties or noise disturbances are permitted at any time within the Properties to ensure the quiet enjoyment of other guests and residents. 

4.9           All Properties and the surrounding grounds are no smoking and no vaping areas. If it is evident that smoking or vaping has occurred during your Booking, you will be asked to vacate the Property immediately and will be liable for any costs incurred deep cleaning, redecorating and cancelling all or part of any subsequent bookings if the Property has been rendered uninhabitable. 

4.10        Internet access is offered in all Properties, on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.

4.11        If you wish to have a third party to provide services on the Property premises, this will only be allowed where we have provided written approval of such third parties ahead of the Arrival Date. Please contact us using the Contact Details to discuss any such third party. 

4.12        Upon your arrival, please notify us of any defects within the first 24 hours. Thereafter you will be deemed to have accepted the condition of the Property. 

4.13        For any new defects which occur during your stay, please notify us within the first 24 hours of their occurrence. Thereafter you will be deemed to have accepted the condition of the Property. 

4.14        Please ensure you are familiar with the Property’s location and that the Property is suitable for your needs based on the information on our Plumlocations website only.

4.15        Please respect the surrounding apartments and properties during your stay and comply with any applicable laws and rules throughout your Booking, including but not limited to The Countryside Code. 

4.16        We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople) reserve the right to enter the Property at all reasonable times for the purpose of inspection or to carry out any repair deemed necessary to the Property and its contents. We will endeavour to give reasonable notice before entering the Property except in the case of an emergency.

4.17        All belongings and vehicles are left at the Property at your own risk. Please ensure all belongings are removed by the Departure Date as the return of any lost property cannot be guaranteed and will incur charges for return. 

5.              PETS

5.1           The Website and/or House Rules will detail whether or not pets are permitted at the Property and any additional charges for pets. 

5.2           Where pets are not permitted but have been brought with you for the Booking, we reserve the right to request immediate departure and/or charge for any damage caused and deep cleaning required as a result.

5.3           Where pets are permitted, we reserve the right to refuse admission or request immediate departure from the Property to anyone who brings more than the agreed number or size of pets or anyone who leave pets unattended or allows them to be a nuisance in the Property during the period of their Booking. 

5.4           You will be liable for any damage caused by pets or parasites introduced by your pets, including where the Property is not left sufficiently clean and for any pet waste that has not been removed from the Property and the surrounding areas. The cost of any repair, replacement or extra cleaning (minimum £50) plus the pet charge £10 per night cost of will be taken from the Security Deposit and/or invoiced to you separately. 

5.5           We are not liable for any allergies that are affected as a result of pets present in previous occupancy (please note this may apply to Properties where pets are not permitted in the case of assistance dogs).

6.              PRICE AND PAYMENT

6.1           The Booking Price will be set out on the Website, at the time of submitting your Booking Reservation and as detailed in your Booking Confirmation. Please refer to the Booking Confirmation to check the Balance Due Date, Deposit and premium payable for a Free Cancellation Booking, which may be varied from these Terms from time to time. 

6.2           All Payments may be made by card payment or BACS transfer (please use your surname and booking number as the reference on all BACS payments) by arrangement. Other methods may be chargeable and cash payments cannot be accepted.

6.3           Any extras to the Booking or breaches of the Terms and/or House Rules are liable to be charged. You agree that your payment card may be pre-authorised. This is to give us security that funds are available to pay for your Booking and any charges and extras that you may incur during your stay. We reserve the right to charge the pre-authorised card for any extras and/or breaches of the Terms or House Rules.

6.4           Where VAT is chargeable, it is included in the sums given. 

6.5           Where your Booking Reservation is more than 60 days from the Arrival Date (or more than 14 days in the case of a Free Cancellation Booking), you must pay a minimum Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price together with the Security Deposit (if applicable) must be paid by the Balance Due Date. 

6.6           Where your Booking Reservation is made with less than 60 days before the Arrival Date (or less than 14 days in the case of a Free Cancellation Booking), you must pay the full balance of the Booking Price and Security Deposit (if applicable) at the time of making a Booking Reservation.

6.7           We will notify you of the Balance Due Date when the Booking is received. If payment is not received we will try and contact you. If we cannot contact you or you do not make any payment due to us by the Balance Due Date for payment, we will treat the non-payment as your cancellation of the Booking and therefore termination of this contract. In these circumstances, your rights to a refund are set out in clause 9.

7.              LEGAL RIGHTS AND COMPLAINTS

As a consumer, you have legal rights in relation to your Booking where it is not offered to you with reasonable skill and care, or if the service provided to you is faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. However we ask that you contact us in the first instance using our Contact Details.

8.              OUR LIABILITY TO YOU

8.1           No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit any liability which cannot be excluded or limited by law.

8.2           If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.

8.3           We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.4           We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles, howsoever caused.

9.              YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

9.1           You can also find our cancellation terms within our Cancellation Policy. 

9.2           We recommend that you take an appropriate travel insurance policy before placing your Booking Reservation. 

9.3           You may cancel a Booking before the Arrival Date by contacting us using the Contact Details.

9.4           If you cancel a Non-Refundable Booking, you will not receive a refund for the Deposit.

9.5           If you cancel a Free Cancellation Booking, all such cancellations will be subject to the following refunds dependant on the amount of time before the Arrival Date:

 

Up to 14 days before the Arrival Date*

Between 13 days or less before the Arrival Date*

All monies paid 

0% of the Deposit and Booking Price

*subject to any change which we will notify you of in writing.

For example if you make your Free Cancellation Booking on 1st January with the Arrival Date of 1st April at a total cost of £1,000 and cancel your Booking on 18th March, you will receive a £1,000 refund.

9.6           We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

9.7           Please note that if you are in a booking party which received a request to provide additional information and/or pay a Security Deposit in accordance with clause 2.7, in the event that you do not wish to provide this information and/or pay this Security Deposit you may cancel the Booking and receive a full refund of the balance paid (if applicable) if you cancel within 48 hours of our request for further information and/or a Security Deposit. If the Booking was made less than 48 hours before the Arrival Date, you must cancel the Booking immediately and we will endeavour to refund you the amount due in these circumstances.

9.8           In the event that you are in a booking party which paid a Security Deposit, this will be returned in full within 24 hours of the Departure Date (excluding non-working days) subject to there being no breach of the Terms or House Rules. A provisional amount of the Security Deposit may be retained which may be increased or decreased once the full cost of any breach has been determined. 

9.9           Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to Covid19), this will be treated as a cancellation by you and not an Event Outside the Parties Control (Clause 11). We strongly recommend you consider insurance for this potential eventuality. 

9.10        If you need to cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, at our discretion we will refund money paid subject to any difference in price between the Booking Price and the re-let price and any other costs.

9.11        If you depart voluntarily from the Property before the Departure Date, no refund shall be given. Similarly, if you fail to show for your Booking this will be regarded as a cancellation and will not be refundable. 

9.12        Where you have cancelled a Booking because of our failure to comply with these Terms or if we change these Terms under clause 3.1 and you elect to cancel the contract (except where we have been affected by an Event Outside of the Parties Control), you do not have to make any payment to us.

9.13 Only the person making and paying for the booking is authorised to request changes to the booking unless another person can demonstrate they have the bookers’ express authority.

10.           OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

10.1        We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens. 

10.2        If we have to cancel a Booking under clause 10.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you.

10.3        We may cancel the contract for your Booking at any time with immediate effect by giving you written notice if you:

10.3.1          do not pay us when you are supposed to; or

10.3.2          break the contract in any other material way.

11.           EVENT OUTSIDE OF THE PARTIES CONTROL

11.1        Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for one month, the party not affected may terminate this agreement by giving 5 Business Days written notice to the affected party.

11.2        Weather will only be included as an Event Outside of the Parties Control where a red weather warning has been issued by the Met Office. 

11.3        In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we reserve the right to issue specific terms at such a time via the Website and will communicate this to you via the contact details provided us. 

11.4        For the avoidance of doubt, self-isolation due to Covid19 and/or showing symptoms of Covid19 is not an Event Outside of the Parties Control. 

11.5        Should any event or circumstance beyond our reasonable control occur which means the Property cannot be provided to you, we will let you know as soon as possible so alternative accommodation or a refund can be arranged for you. 

12.           HOW WE MAY USE YOUR PERSONAL INFORMATION

12.1        We will use the personal information you provide to us to:

12.1.1          provide your Booking;

12.1.2          process your payment for your Booking; 

12.1.3          process identity checks where necessary; and,

12.1.4          inform you about similar products or services that we provide, where you have permitted us to. You may stop receiving these at any time by contacting us.

12.2        All data you provide to us will be treated in accordance with our Privacy Policy https://www.plumlocations.net/privacy/.

13.           OTHER IMPORTANT TERMS

13.1        We may transfer our rights and obligations under these Terms to another individual, but this will not affect your rights or our obligations under these Terms.

13.2        Except for you (the Guest) and us, no other person shall have any rights to enforce any of these Terms.

13.3        Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4        If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you (or if we delay in doing so) that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

13.5        These Terms are governed by English law. All parties agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.


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