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Plumlocations Property Guides

Guest Information

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Drakes Wharf Essentials Comfort & Safety Parking Map Useful Local Information & Contacts Eating Out

WiFi

15 Mills Bakery: Password: plum0333 Network: SKY 7813E

6 Mills Bakery: Password: plum0333 Network: SKYC847E

10 Clarence: Password: L3D6S5C3P2 Network: [email protected]

Alternative: Password: 5bbrgcd8 (case sensitive) Network: XLN Business services

If you can’t access the Wi-Fi, please check password carefully; choose another network as above or turn access point off for at least 30 seconds.

Parking

One parking space is included in your stay. There are indicated areas for guest parking on the Royal William Yard (see map).

Access

Access to the apartment is by meet and greet arranged with the Property Manager. He will provide the keys/fobs to your apartment and if lost there is a significant charge to replace them.

Fire Safety Instructions

Smoke alarms and fire blankets are provided for your safety. Please only use the safety equipment with the safety of you and your guests as a priority. Call the Fire Brigade 999 if you are aware of a fire and cant hear the alarms. If you hear a fire alarm please leave your apartment immediately via your safest exit and assemble outside on the road by the building. Please only re-enter the building once declared safe to do so by the Fire Brigade.

Check Out

Apartments must be vacated by 10am on the morning of departure unless alternative arrangements have been booked. Please ensure you take all your personal belongings with you upon check out and if you leave anything and wish for it to be sent back there is a charge and we can accept no responsibility of returned items.

Welcome Tray

We provide a choice of welcome hot drinks and biscuits, complementary toiletries and kitchen essentials for your convenience.

Housekeeping

We do hope that you find your apartment cleaned to a very high standard with everything working and available. However, if you do experience any problems on arrival, or during your stay, it is very important you let the Property Manager Phil (07792 707560)  know straight away so that we can take immediate steps to put it right. It is not  possible to properly address any complaints of this nature  after departure. Should anything get broken during your stay please also let us know so that we can ensure it is replaced for the next guests.

Toilets

Please note that no wet wipes, nappies or sanitary products can be put down the toilets. Putting anything down apart from toilet  paper may cause an immediate blockage.

Cot/Highchair/Z-bed

Cots, high chairs and/or Z beds and bedding will have been put in the apartment if pre-booked. Please note we do not provide cot bedding.

Sofa Bed/Spare Bedding

These will be left for you if booked – please use the mattress protector supplied.

Laundry

If you wish to use the washing machines with dryers, please put no more than half a washing load to dry as otherwise the electricity may trip out and there is a breakdown of risk. Apartments are also equipped with drying racks.

Refuse

To dispose of refuse bags at 10 Clarence – Turn right out of the main doors and continue to brown doors in separate building at end. The key code to enter this area is C1234 where there are lots of bins for every sort of rubbish!

Refuse from 6 and 15 Mills can be deposited in a waste chute by the stairs off the main lobby.

Instruction Manual/Health & Safety

Please check in the kitchen drawer where you will find instructions for appliances and a list which details the location of your fire blanket/fire extinguishers, first aid kit, water stop clock & electricity mains.

Next section: Comfort & Safety

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