House Rules

• Bookers should be over 21 years old.
• Parties and noise disturbances are strictly forbidden to ensure the quiet enjoyment of other guests.
• The owners reserve the right to decline any booking or ask for a refundable deposit at their discretion.
• Any breach of the House Rules & Terms and Conditions including any damages and/or extra cleaning will result in a charge to cover the full costs (minimum £50 per person) and guests may be asked to leave without refund.

• Dogs must be well behaved including:
• Fully house trained.
• Must not be left alone in the apartment.
• Are not permitted on beds or furniture.
• Please hoover where necessary and please clean up after your dog using the bins provided.
• We do not accept dogs that are in season.
• We do not accept cats or other animals.
• Extra charges will apply if extra cleaning is required following your stay ie: moulting hair, soiling etc.

Smoking

Smoking and vaping is strictly prohibited within these apartments. Smoking and vaping is only permitted on balconies. There will be a charge made if there is a smell of smoke in apartments on departure.

Fire Safety

In the unlikely event of a fire, a continuous alarm will sound. Please leave your flat immediately and assemble outside on the road. Please only
re-enter the building once declared safe to do so by the Fire Brigade. A short fire alarm test is carried out weekly on Saturday morning.

Gardens

The gardens are communal and for your use. Please note that there are some steep drops in the garden so do supervise children at all times. The gate at the bottom of the garden leads out onto Rock Walk – a lovely, newly landscaped route down to the Princess Theatre, town centre and the harbour.

BBQ’s

Please kindly note that BBQ’s are not permitted on any of the balconies in line with fire regulations.

Indulgence Packages

Whether you are staying with us to celebrate a special occasion, or are just looking for a way to make your stay extra special, let us tempt you with one of our indulgence packages https://www.plumlocations.net/indulgence-packages/. To book please email us [email protected]. 

Feedback

We hope you have a wonderful stay with us and would love to welcome you back in the future. If you choose to come back and see us, we recommend booking directly with us as it gives you many benefits. These include: the lowest price guaranteed as you won’t find a cheaper price booking with anyone else, a return guest extra discount if your next break is booked within a month of departing as well as the standard loyalty discount if booked after this time, and dealing with the owners direct rather than going through third parties for the most up to date information. We do welcome your constructive feedback both good and bad so that we can continuously improve our standard of service for future guests. Please follow us on Facebook & Instagram!