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Plumlocations Property Guides

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Astor House Essentials Comfort & Safety Floor and Apartment Plans Useful Local Information & Contacts Attractions & Eating Out Terms & Conditions

House Rules

Parties and noise disturbances are not permitted at any time to ensure the quiet enjoyment of other guests and residents. Young non family groups, hen and stag parties are not permitted. See terms and conditions  please note any breach of these conditions may also result in you being asked to leave without a refund.

Gardens

The gardens are communal and for your use. Please note that there are some steep drops in the garden so do supervise children at all times. The gate at the bottom of the garden leads out onto Rock Walk – a lovely, newly landscaped route down to the Princess Theatre, town centre and the harbour.

Smoking

These apartments are strictly no smoking and smoking is only permitted on balconies. There will be a charge made if there is a smell of smoke in apartments on departure.

BBQ’s

Please kindly note that BBQ’s are not permitted on any of the balconies in line with fire regulations.

Pets

We are a pet friendly establishment and well behaved dogs are permitted in apartment numbers 1, 5, 6, 11, 12, 14 & 15 only at an additional charge.  Dog beds and bowls are available on request. Please follow our dog etiquette – do not allow dogs on the bed or sofa, without using the throws provided. Please hoover where necessary and please clean up after your dog using the bins provided. If any accident occurs within the apartment please advise us as soon as possible so these can be cleaned professionally.

Indulgence Packages

Whether you are staying with us to celebrate a special occasion, or are just looking for a way to make your stay extra special, let us tempt you with one of our indulgence packages https://www.plumlocations.net/indulgence-packages/. To book please email us [email protected]. 

Feedback

We hope you have a wonderful stay with us and would love to welcome you back in the future. If you choose to come back and see us, we recommend booking directly with us as it gives you many benefits. These include: the lowest price guaranteed as you won’t find a cheaper price booking with anyone else, a return guest extra discount if your next break is booked within a month of departing as well as the standard loyalty discount if booked after this time, and dealing with the owners direct rather than going through third parties for the most up to date information. We do welcome your constructive feedback both good and bad so that we can continuously improve our standard of service for future guests. Please follow us on Facebook & Instagram!

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