Access

Your key safe code will be sent by SMS just after 1 hour before your arrival.

Courtyard Security Gates

The code for the security gates will be sent with your check in details around 2pm on the day of arrival. They automatically open and shut and must not be pulled and pushed. Once in the courtyard, the button to the right of the gates will let you out when pressed.

Parking

As soon as you arrive please ensure that you display your visitors parking permit on your dashboard, the car parking wardens are very vigilant morning, day and night and will not hesitate to issue fines! Upon check in please take time to read the parking instructions carefully. Daily parking permits are provided and will be available in the apartment. Please make sure these are filled in and displayed correctly in your car at all times. Please see the parking map for Zone A parking, please check any time restrictions on the road signs. You will need to display a permit for the day of departure as wardens start patrol from 6.30am (you can leave in the car the day before). Please note the permits do not guarantee parking and if the roads are busy there are three nearby car parks (Meadfoot Road, Beacon Quay and Montpelier Street). These are available for a daily charge or longer permits are available from Tourist Information Office for all Torbay car parks. Please note your daily permits are not valid in these car parks.

Strictly no parking is permitted in the central courtyard except drop off only for disabled guests.

Access

You will have one set of keys for your apartment, which is left in the key safe box. Your key safe code will be sent by SMS around 2pm on the day of arrival.

The key safe is by each apartment door maybe with a rubber cover. You need to remove the cover, push the button at the bottom of key safe down and put in the key safe number, making sure you push the buttons right in. You then need to pull down the button at the top of key safe down and open to remove keys. Closure is achieved by doing the above steps in reverse.

The key safe is also there for your use if you wish to return to the building at different times from others in your party – so extra keys should not be necessary. If you do lock yourself out, there will be a call out charge.

WiFi

Free ultra-fast Wi-Fi is available throughout Trinity Mews.

Network: Plumlocations (choose the strongest signal) Password: trinity1217 (case sensitive)

No 7: Wifi XLN network password r288etrd (as shown on router)

No 10 and12 Network: Draytek Password: QFNDFEFZEFOXA

If you can’t access the Wi-Fi, please check password carefully; choose another network as above or turn access point (if available) off for at least 30 seconds.

Hospitality

We welcome you with a hospitality tray with a basic selection of hot drinks and biscuits, toiletries and kitchen essentials for your convenience. As we are a self catering facility we provide enough provisions to last you for your first 24 hours with us. Stays over a week will receive a clean and linen change.

Housekeeping

Should anything get broken during your stay please also let us know so that we can ensure it is replaced for the next guests. It is also expected that you leave your apartment in a reasonable condition (ie: dishes washed, rubbish in bins and bins put outside). Failure to do so will result in extra cleaning time being required and this maybe chargeable to you.

Heating

We want you to be comfortable during your stay. The heating is controllable for your comfort. However, our business is also committed to our sustainability principles, and for this reason we would ask you to help us reduce our carbon footprint by observing the following:

• If you are going out for the day, please do not leave the heating on and the windows open, otherwise we are just heating Devon and wasting energy! The heating controls in can be switched onto timed, and you can set it to come on half an hour before your expected return, so that the apartments up to temperature when you get back
• If you are cold, please remember that the cottage won’t heat up any quicker by turning the thermostat up very high, and then needing to open the windows to cool down
• 20/21 degrees is a comfortable temperature setting for most people, though we do understand that some older or less mobile guests may need a slightly higher temperature. For security reasons, and to keep any unexpected rain out of the apartment  please ensure that all windows are closed before setting off for the day.
• Please also remember to switch the lights off before going out.

Many thanks for your cooperation with this.

Toilets

Please note that no wet wipes, nappies or sanitary products can be put down the toilets. Putting anything down apart from toilet  paper may cause an immediate blockage.

Cots/Highchair/Z-bed

Cots and high chairs will have been put in the apartment if pre-booked (free of charge). Please note we do not provide cot bedding.

Sofa Bed/Spare Bedding

You will find sofa bedding and/or Z beds in the apartment if pre-booked (£) – please use the mattress protector supplied.

Laundry

If you wish to use your washing machines and dryers, please put no more than half a washing load to dry as otherwise the electricity may trip out and there is a breakdown of risk. Apartments are also equipped with drying racks.

Refuse

When your bin is full, please dispose of your rubbish bag to one of the large main disposal bins. This is at the far end of the central courtyard through the passage. Refuse will be collected from this point only.

Instruction Manual/Health & Safety

Please check in the kitchen drawer where you will find instructions for appliances and a list which details the location of your fire blanket/fire extinguishers, first aid kit, water stop clock & electricity mains.

Communications

You will find a full version of Guest information via a link in your Check in Details and also via a QR code in your apartment.

Our admin team are available on 03336669996 office hours Monday – Saturday and this is also a 24 hour number for urgent matters.